Chief Operating Officer

The Institute for Healthcare Improvement (IHI) seeks an innovative operational and business leader who can bring critical strategic insight, skilled managerial qualities, operating expertise, and a passion for societal improvement to help IHI move to the next stage of success. The Chief Operating Officer (COO) will bring substantial organizational and growth leadership experience to ensure the successful execution of IHI’s strategic plan and priorities. The COO is responsible for operational excellence, oversight of key business lines, and business development. Reporting to the Chief Executive Officer, the COO will partner with the rest of the executive team to motivate, empower, and develop the top caliber professional talent responsible for achieving the organization's objectives. 

Founded in 1991, IHI is a values-driven non-profit organization dedicated to improving health, health equity, and health care worldwide. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community around the world to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Comprised of nearly 250 employees with offices in Boston, Massachusetts and Addis Adaba, Ethiopia, IHI operates globally with a remote workforce spread across 16 countries and 33 states.

The COO must have a proven track record as a talented business and financial manager, natural collaborator, and skilled decision-maker. IHI’s primary business lines include a consulting practice and educational programs, thus operational experience with consulting, membership, and/or educational organizations is desired.

The COO leads teams responsible for major lines of business in the United States and across the globe, as well as overseeing the operations departments that create results, customer value, and loyalty among the staff that support effective delivery to IHI’s customers around the world. Consistent with IHI’s mission and culture, the COO will embody the organization’s values, including a demonstrated and ongoing dedication to equity.

Andy Lee is leading this search with Ivan Ceballos.