Vice President of Operations

Pine Street Inn (PSI), a nationally recognized nonprofit that provides a full spectrum of homeless services and is dedicated to ending homelessness in the Boston area, seeks a Vice President of Operations (VP of Operations) to join its leadership team. The successful candidate will be a mission-driven, dynamic, collaborative, flexible, and tenacious leader who engages staff to find innovative approaches to serve PSI’s clients and ensure agency-wide operational effectiveness and efficiency.

Established in 1969 as an emergency shelter, Pine Street Inn operates 24 hours a day, 365 days a year. The agency has grown to become the largest nonprofit resource for homeless and formerly homeless people in New England, serving more than 1,400 individuals daily and 6,400 annually. The Mission of Pine Street Inn is to partner with homeless individuals to help them move from the streets and shelter to a home and to assist formerly homeless individuals in retaining housing. The organization provides street outreach, emergency services, supportive housing, job training, and connections to employment. Pine Street Inn has earned its reputation as a tireless advocate for collaborative solutions to end homelessness.

With a staff of nearly 550 and an operating budget of $97 million, Pine Street Inn helps people reach their highest level of independence and get back to a place they can call home. The organization provides a full spectrum of services that includes lifesaving street outreach and emergency shelter, long-term solutions such as supportive housing and job training, and a new generation of innovative strategies to end homelessness for all who come through its doors. While much has changed over time, its original value of respect and dignity for everyone it serves remains constant.

The VP of Operations will report directly to the Chief of Operations and Social Enterprise. They will work closely with the executive leadership team to collaboratively articulate, implement, and operationalize the strategic vision and mission of Pine Street Inn. The VP of Operations will be responsible for the agency’s operations portfolio (including facilities, housekeeping, capital planning, social enterprises, and food services) and operations staff (including directors, associate directors, managers, and staff). Overseeing approximately 80 to 90 staff members, the VP of Operations will manage a labor budget of over $4 million and an approximately $7 million operating budget. They will also assume responsibility for the five-year capital expense plan, historically ranging between $7 million to $10 million, and annual social enterprise revenues of $2 - 3 million. 

All inquiries, nominations, and applications with resumes and cover letters may be submitted below. 

Donna Cramer is leading this search with Karson Freeman. 

Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.