Chief Operating Officer

Transhealth, a groundbreaking independent and comprehensive gender-affirming healthcare center built in Western Massachusetts to serve and empower transgender (trans) and gender-diverse adults, children, and families, is seeking an experienced, mission-focused, data-driven, and community-centered Chief Operating Officer (COO) to join their dedicated team. For many clients, accessing Transhealth’s services is their first safe healthcare experience where they can receive care that aligns with their identity. This work is lifesaving. As a trans-led organization, Transhealth is uniquely positioned to expand the healthcare possibilities for the community and provide a model for the nation. Through Transhealth’s four pillars of comprehensive clinical care, community-based research, innovative education, and fierce advocacy, they work to secure a healthy, affirming future for all of us.

The COO is a critical component of Transhealth's leadership team. In this time of rapid and exciting organizational growth, they will have a direct hand in executing the vision and implementing strategies for the next five years and providing the framework and processes to reach those goals. Inherent in this leadership position is a deep working knowledge of the healthcare environment and systems, a healthcare center's business and clinical operations, including departmental knowledge, staffing, human resources, finance, and technology implementation. The COO will report directly to and function as the “right hand” of the CEO work directly with the Chief of Staff and will initially have three direct reports, including two clinical and one administrative, and will have oversight of five areas of accountability: human resources, clinical services, finance, information technology, and major project oversight. The COO will also manage the core pillars of Transhealth, which include with clinical care, research, advocacy, and education – all buttressed by robust community services.

Adept at operations, the COO will be able to scope, plan, and implement complex, multi-stream activities while keeping core operations running with excellence. They will oversee the efficient daily operations inherent to a healthcare center and balance that quotidian oversight with Transhealth's long-term staffing, process, and financial needs. They will manage key performance indicators and leverage data – both internal and external – to help make organizational and financial decisions. It is essential that this leader possess a welcoming presence, sharp critical thinking capacity, and a laser focus on operations and process improvement, alongside a comprehensive understanding of the clinical and social needs of trans and gender-diverse people. Perhaps most importantly, they must be able to create a culture of mutual trust and respect among staff and invest in the intentional community that Transhealth has created both within the clinic walls and in the larger communities Transhealth serves.

Tim McFeeley is leading this search with Angelo Alexander.

At Transhealth we are an equal opportunity employer. Our patients, clients, and community members come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes Transhealth stronger. If you share our values and our enthusiasm for gender-affirming care, you will find a home here. A place where you can be you.